Burger King has introduced an AI assistant in hundreds of US restaurants.
The system connects to employee headsets and listens to customer interactions.
The voice chatbot, called Patty, detects polite terms such as “please” and “thank you.”
Managers will use the data to identify service patterns and coaching needs.
The announcement triggered strong criticism on social media.
The company stated that the tool does not score individual workers.
It aims to support teams and improve the guest experience.
Managers will receive real-time operational insights.
The platform also updates digital menus when items sell out.
It guides staff through meal preparation after orders arrive.
The system can report cleaning tasks, including restroom checks.
The assistant listens to drive-through conversations to improve order accuracy.
Burger King is testing the headset in 500 locations.
All US restaurants will receive the platform by the end of 2026.
The rollout follows McDonald’s decision to end its AI drive-through trial last year.
